Privacy Policy

This information page provides an overview of how Lux-Medicus OÜ (hereinafter Lux-Medicus Clinic) uses and stores personal data collected in the course of its activities.

The Lux-Medicus Clinic takes all precautions (including administrative, technical and physical) to protect the personal data of the client. The processing of personal data in the Lux-Medicus clinic takes place on the basis established by law, as well as in accordance with the data protection regulations and the privacy policy of the clinic.

According to Article 5 of the Law on the Protection of Personal Data, the processing of personal data is all actions performed with personal data, both individually and collectively, including their collection, recording, ordering, storage, modification, provision of access to data, making requests, use, transfer, cross-use, aggregation, blocking, exclusion or destruction, regardless of the manner or means used.

По всем вопросам, возникающим в связи с политикой конфиденциальности или обработке данных просим обращаться по адресу

Lux-Medicus Clinic reserves the right to change the general conditions of the privacy policy by notifying the clinic website

Any information contained on the site cannot be taken as a valid offer or obligation of the Lux-Medicus clinic. The Lux-Medicus Clinic reserves the right to change the terms of use of the site, its content or part of it at any time and without notice.

The site saves your completed request form and automatically sends it by e-mail to If you request information, then in this case you will be contacted at the e-mail address you provided or by phone.

The registration form sent by the site to the email address contains the following information:


The information you provide is not shared or altered in any way.


Site use of cookies

Site use of cookiesThe website uses cookies to collect statistical data. Cookies are small pieces of text on your browser that are downloaded to your computer when you visit a website. Cookies help remember your preferences on our website. By using our services, you agree to our use of cookies.

Statistical data is collected for us about your activity on the site, for example, cookies help us determine the number of visits to the site, the number of subpages viewed, the time spent on our site, the country, region, and, if necessary, the city from which the Internet was accessed, as well as what browser and what provider you used. We collect data for statistical purposes to tailor the site to your preferences, improve its performance, content and functionality.

Cookies collect data in an anonymous form. Cookies do not record personal information about you and do not allow you to be personally identified.

Based on the Law on the organization of the provision of medical services, the Lux-Medicus clinic, as an organization providing medical services, has the right to process the necessary personal data of the patient for the provision of medical services, incl. patient health data.

In order to provide medical services, a medical worker of the Lux-Medicus clinic may need to familiarize himself with the patient’s personal data in the Health information system or in any other database of any form even before the start of the appointment.

The clinic conducts audio and video recording in order to protect the rights of the patient and the clinic staff. The recording is stored up to 30 days on the hard disk. Procedures for the care of the intimate area are carried out in the office without audio and video cameras.

If the patient cancels the visit or does not appear for the appointment after the medical officer of the Lux-Medicus clinic has become familiar with personal data for the purpose of providing medical services, then familiarization with the patient’s personal data for the provision of medical services is considered reasonable.

The Lux-Medicus clinic keeps confidential the patient’s identity, health and personal life data obtained for the provision of medical services.

The Lux-Medicus Clinic has the right to keep the fact of providing medical services for the purpose of documentation.

In order to protect the personal data of other patients, photography, audio recording and filming in the Lux-Medicus Clinic is only permitted with the written consent of the Lux-Medicus Clinic Management Board.


Response to a request

A person’s request to the clinic is answered by e-mail or by phone. Depending on the delicacy of the appeal, the response is sent by e-mail with or without a script.